cv699's Privacy Policy
Your personal information is completely safe with us. Learn in detail here how cv699 collects, stores, and protects your information.
Section 1. Introduction and Applicability
Introduction
cv699 is a trusted online casino and betting platform operating for users in Bangladesh. We place the highest importance on the privacy of our members. This privacy policy ("Policy") clearly describes the following:
- What types of personal information we collect
- What the purpose of collecting information is
- Who information is or is not shared with
- What measures we take to protect information
- What your rights are as a user
Scope of Applicability
This policy applies to all individuals who use cv699's website, mobile application, and other digital services, whether they are registered members or not. If you do not agree with any terms of this policy, please refrain from using our services and contact us for assistance.
What Information We Collect
2.1 Personally Identifiable Information
When you register with cv699 or use our services, we may collect the following information:
- Full name and date of birth (for age verification)
- Valid email address
- Residential address (city and district)
- National ID card or passport number (for KYC verification)
- Login credentials (username and encrypted password)
2.2 Financial Transaction Information
For secure payment processing and fraud prevention, we collect:
- Last few digits of bKash, Nagad, Rocket, or Upay account numbers
- Bank account reference information (not the full number)
- Deposit and withdrawal history and amounts
- Transaction date and time (according to Bangladesh Standard Time)
2.3 Technical and Usage Information
The following information is collected automatically to improve our services and ensure security:
- IP address and device type
- Browser type and operating system version
- Session duration and page visit history
- Cookie and local storage data
- Referral source (where you came from to reach our site)
Purpose of Collecting Information
3.1 Service Delivery and Operations
cv699 uses your information to create and manage your account, process transactions, provide bonuses and promotions, and ensure customer support. Information is used to enable our 24/7 live chat support team to resolve your issues quickly.
3.2 Security and Fraud Prevention
We analyse information to protect your account from unauthorised access, money laundering, and other illegal activities. If suspicious activity is detected, we reserve the right to temporarily suspend the account.
3.3 Service Improvement
We continuously improve our website, gaming experience, and payment methods by analysing usage data. By understanding your preferences and behaviour, we are able to provide more convenient and personalised services.
3.4 Communication and Notifications
Important account-related notifications, transaction confirmations, and, subject to your consent, promotional offers are sent to your email address. You can request to opt-out of promotional emails at any time.
Sharing Information with Third Parties
4.1 Service Provider Partners
To operate our services, we share limited information with the following types of trusted technology partners:
- Payment gateways (bKash, Nagad, Rocket, Upay, and banking infrastructure)
- Game software providers (gameplay-related data only)
- Cybersecurity and fraud detection services
- Cloud hosting and server infrastructure providers
Each partner is contractually bound to comply with our privacy standards. They may not use your information for any other purpose.
4.2 Legal Obligations
In the following circumstances, we may be legally required to disclose information:
- A valid court order or judicial directive
- To cooperate with investigations by government agencies
- To comply with anti-money laundering and counter-terrorism financing laws
- To ensure the urgent safety of ourselves, our users, or the public
Data Security Measures
SSL Encryption
All data transmission on cv699 is protected by 256-bit SSL encryption technology. No information exchanged between your browser and our servers can be read by a third party.
Firewall and Access Control
Our server infrastructure is protected by advanced firewalls and intrusion detection systems. Internal staff access to information is strictly controlled according to a least-privilege policy.
Regular Security Audits
We regularly conduct vulnerability testing (penetration testing) of our systems by independent security experts. Any vulnerability identified is resolved immediately.
5.1 Response to a Data Breach
If an unexpected data breach occurs, cv699 will take the following steps:
- Notify affected users by email within 72 hours of the incident being identified
- Provide detailed information about the nature of the breach, potential harm, and remedial measures taken
- Immediately isolate the affected systems and restore security
- Take all necessary measures to prevent the same type of incident in the future
Cookies and Tracking Technologies
6.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. cv699 uses cookies for the following purposes:
- Essential Cookies: Maintaining login sessions and ensuring security
- Functional Cookies: Remembering your language and preference settings
- Analytics Cookies: Understanding which pages are used most (anonymous data)
6.2 Cookie Control
You can delete cookies or stop accepting new cookies at any time by going to your browser settings. Please note, however — disabling essential cookies may prevent some features of our service from working properly. Contact our customer support team to change cookie settings.
Data Retention Period
7.1 Retention Policy
cv699 follows the policy below regarding the storage of your information:
- Active Accounts: All necessary information is retained for as long as your account remains active.
- Closed Accounts: Even after an account is closed, financial transaction records will be retained for a minimum of five years to meet legal obligations.
- Analytics Data: Anonymous usage data may be retained long-term for service improvement purposes.
- KYC Documents: Identity verification documents will be retained for a minimum of two years after the account is closed.
Your Rights
Right to Access Information
You may request a complete copy of the information we hold about you at any time. Within 30 days of receiving the request, we will send it to your registered email address.
Right to Correct Information
If any of your personal information is incorrect or incomplete, please contact our support team. Subject to appropriate documentation, we will update the information promptly.
Right to Delete Information
You may request the deletion of your personal information by closing your account. However, some information may need to be retained for a specified period due to legal obligations.
Right to Object to Processing
You may object at any time to the use of your information for marketing communications. To exercise this right, email [email protected] or contact us via live chat.
Protection of Minors
9.1 Age Verification
cv699 is a platform operated for those aged 21 and above only. We do not knowingly collect or store any information from individuals under the age of 21. Age verification is mandatory during the registration process.
If we become aware that a minor is using or attempting to use our services, we will immediately close the relevant account and delete all collected information.
Changes to the Policy
10.1 Update Process
cv699 reserves the right to change or update this privacy policy as needed. For any significant changes:
- Active members will be notified by email at least 15 days before the changes take effect
- The "Last Updated" date at the top of this page will be changed
- A notice will be displayed on the website for major changes
If you continue to use our services after the updated policy takes effect, you will be considered to have accepted the changes.
Applicable Law
11.1 Legal Framework
This privacy policy is governed by the applicable data protection and information technology laws of Bangladesh. Any disputes relating to this policy will be settled within the jurisdiction of the courts of Bangladesh. cv699 is committed to always complying with applicable laws and regulations.
Contact Us
If you have any questions about the privacy policy, our 24/7 support team is always ready to help.